If the item you received differs from the one you ordered or expected:
For online orders - Please contact our customer service team within 28 days of the delivery date, providing full details of the faulty item you received, and we will investigate the matter for you.
When contacting us, please also provide a clear picture showing the labels and product code so we can better assist you.
Please note that some items may be received in a slightly different color or style than shown online. These products will be mentioned in the product description, so we recommend checking it before contacting us to avoid disappointment.
For in-store orders - Please visit the store with the product and proof of purchase so we can assist you.