If you have identified a defect in an item you ordered:
For online orders , please contact our customer service department, providing full details of the item and the defect, and we will investigate the situation for you.
When contacting us, please also provide clear images showing the defect so we can better assist you.
Please note that all products will be inspected upon return, and in cases where the item has been damaged or is worn, the product will be returned to you.
For in-store orders , please visit the store with the product and proof of purchase so we can assist you.