We know that some customers are experiencing problems because their order isn't yet showing up on our returns portal. The error might look like this after you've entered your details:
The problem is related to the email address and phone numbers. Please be assured that our technical teams are working to resolve this issue. We apologize for any inconvenience.
In the meantime, if you see the error above, try entering your order number and postal code to view your order.
Where can I find my order number? You will find it in the emails we send you or in your order history when you are logged into the website.
This is a known issue. Rest assured that our technical teams are working to resolve it as quickly as possible. If you are experiencing this problem, we recommend trying again after waiting a day.
If you have limited time to arrange your return, you can do it yourself using the postal service of your choice. To do so...
- Please pack your parcel securely, ensuring the item is suitable for shipment and that the original packaging and labels are intact.
- Inside the package, please include a letter so the returns team can identify you and your order. This letter should include your order number, postal code, and the reason for the return.
- Choose your preferred parcel delivery service and make the necessary arrangements for the parcel to be sent to the following address:
Frasers Group
Customer Returns
Unit D,
Brook Park East,
Shirebrook
NG20 8RY
For added peace of mind, we encourage you to use a tracked postal service and keep your proof of return in case you need it later.
IMPORTANT: Returns are inspected upon receipt. If you have any doubts, please consult our online return policy.