For online orders – We try to process all returns as quickly as possible so you can receive your refund. You should receive a confirmation email within one week of returning the item, but sometimes it can take longer.
If your order was paid for in whole or in part by a gift card or e-voucher, the refund will be issued as a gift card or e-voucher, up to the value of the gift card you used. Any remaining balance will then be refunded to the other payment methods you used for the order.
For in-store purchases – If you return an unwanted item within 28 days for a refund, it will be issued as store credit (subject to inspection). This does not affect your statutory rights. This policy is posted in stores and on your purchase receipt.